Our artisan partners work under conditions that we can hardly imagine. Floods, cyclones, droughts, power outages and lack of raw materials can all cause unexpected delays in the delivery of their handcrafts to us. This means that products you order from SERRV may occasionally be out of stock. We are happy to back order the items at your request under the following conditions:

Direct Mail Orders:
Telephone and Postal: You may back order unavailable items over $25.00 (per item or multiples of the same item). You will not be charged for back orders until they are shipped.

Online Orders: We cannot accept back orders for any items ordered through our online retail catalog.

Wholesale and Retail Store Orders:
Telephone and Postal: You have the option to back order unavailable items that have not been discontinued.  A $25 minimum per each line item ordered is required for all back orders. The minimum is calculated after applying your discount. This means that to place an item on back order, each item must be $25 or more after your discount, or multiples of one item ordered must reach the $25 minimum for each line item. Also, after November 1, we cannot guarantee delivery of any back orders before the end of the year.

EZORDER Online Orders: Please use the 'Comments' section of EZOrder to tell us that you want any out of stock items to be back ordered. The same $25.00 mimimum per line item applies.

Consignment Orders:
We are unable to accept back orders for consignment sales.